Delete your account
You can delete your Can I Eat account and everything in it at any time. It happens straight away.
How to delete it
- In the app (iPhone or Android): go to Profile, tap Delete my account and data, type DELETE and tap Delete everything.
- On the web: the website is in beta until launch, so sign in on the coming soon page first. Then go to Settings, choose Delete my account and data and confirm. Or skip that and email support@canieat.co.nz (see below).
- By email: if you can’t get into the app, email support@canieat.co.nz from the address you signed up with and we’ll delete it for you within 7 days.
A subscription bought through the App Store or Google Play isn’t cancelled by deleting your account. Cancel it in your store’s subscription settings first. A plan bought on our website is cancelled for you.
What is deleted
- Your account and sign-in (email address and password)
- Your situation (for example pregnancy, allergies and diet), and the family members you added
- Your history, favourites, shopping list, cravings, tallies and other things you saved
- Feedback you sent us, your notification settings and phone push token
- Partner links, and your record with our payment providers
- Everything stored on the phone you deleted from
What is kept
- Copies in our rolling database backups, until they’re replaced (within 30 days).
- Daily usage counts and crash reports, which never include your name, email, account or health details, so they can’t be linked back to you.
- Receipts that Apple, Google or Stripe keep for purchases, under their own policies and the law.
See our privacy policy for more, or contact support.